12/18/12 - Tuesday's Topical Currents looks at how we can improve communication skills. Verbal expert Dr. Ben Benjamin , co-author of CONVERSATION TRANSFORMATION, says there are red flags to notice when conversations take the wrong course. Complaints and leading questions can start a downhill path. And “Yes, buts” usually put another person on the defensive. More information at www.conversationtransformation.com
Topical Currents