Customer Service

By Joseph Cooper,

Richard Ives, Polly Landess

Published July 11, 2017 at 3:41 PM EDT

(701102017) Do you have a customer service torment story you love to tell? Of course, doesn’t everyone?

But think of the hilarious stories told by service reps about no-clue customers.

Today we have a session with customer relations professionals from the famed Dale Carnegie Training organization, and learn how fast and courteous customer service doesn’t have to be a relic of more genteel times.

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Joseph Cooper

WLRN Radio's Joseph Cooper says producing and hosting Topical Currents is the most rewarding experience of his long radio career, which began at the University of Missouri School of Journalism in the 1970s.

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Richard Ives

Richard Ives came to WLRN in September 2000 to begin a new career in radio. Born in Fort Lauderdale, his family moved to Long Island, New York, where he grew up. After graduation from college and an unsatisfying stint in a job that, as he puts it, "paid the bills but for which I had no passion" he found himself contemplating a midlife career change after being laid-off.

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Polly Landess

Polly works as a producer with The Sunshine Economy. She has previously worked with DoubleTake Documentary Institute and Magazine, The Sally Jessy Raphael Show and ABC Talk Radio Networks.

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