sunpass

Lori Pratico

In a few weeks, Miami will play host to the first Democratic presidential debates of the 2020 race. Ahead of the debates on June 26th and 27th, Miami Herald political reporter David Smiley spoke with Sundial to break down what the debates will cover and what the prospects for the Democratic candidates in Florida.

Lawmakers Want Tough Stance On Toll Problems

Feb 5, 2019
PATRICK FARRELL / MIAMI HERALD

State lawmakers called Tuesday for transportation officials to maintain a hard financial line against a contractor blamed for a troubled project last summer to upgrade the SunPass system, as final toll invoices from a backlog go out to motorists this week.

Members of the Senate Infrastructure and Security Committee implored the state Department of Transportation to hold Conduent State & Local Solutions accountable for its implementation of the SunPass Centralized Customer Service System.

The troubles with Florida's SunPass toll system started with what was to be a six-day upgrade in June. It's resulted in a major malfunction that led to motorists across Florida seeing their bank accounts being overdrawn and charged overdraft fees.

Sen. Bill Nelson wants the Federal Trade Commission to investigate a company that operates the SunPass electronic toll system.

Alexia Fodere / Miami Herald

Florida Democratic lawmakers want the state to suspend all SunPass toll collections as the system responds to a backlog of more than 100 million unprocessed payments. 

State Rep. Kionne McGhee will join state Sen. Annette Taddeo and other local officials Wednesday in also calling on Gov. Rick Scott to create an independent auditing committee to investigate the backlog and other customer service complaints.

Patrick Farrell / Miami Herald

Florida is halting payments to a company upgrading the SunPass toll-collection system until all the changes in the $287 million project are deemed “fully operational.”

The Florida Department of Transportation announced Monday it is withholding payments to Maryland-based Conduent State & Local Solutions as work continues on the SunPass Centralized Customer Service System, which was expected to be completed June 11.

End Of The Road Near For Old Sunpass Transponders

Dec 16, 2015

Time is running out for about 100,000 SunPass customers to convert, for free, to new transponders.

Older, battery-operated transponders used for Florida toll roads and some bridges become obsolete with the New Year.

"It is important that anybody with that type of unit contact us now so that their service continues uninterrupted," Chad Huff, a spokesman for the Florida Department of Transportation and the Florida Turnpike, said in an email.