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Important Phone Numbers In The Aftermath Of Hurricane Irma

Outages in power and internet are forcing many South Florida residents to go "old school" and rely on just the telephone. We have compiled a list of indispensable numbers that you need to have on hand to report problems in the aftermath of Hurricane Irma. 


Miami-Dade Call Center

311 or 305-468-5402 for the hearing impaired

If you’re calling from out of county the toll-free number is 1-888-311-DADE (3233)

Broward Call Center

311 or 954-831-4000 OR 954-831-3940 for hearing impaired

Palm Beach Call Center

211 if calling from out of the county call (561) 383-1112 or 1(866) 882-2991

Sustained damage during Irma?

Broward County and Miami-Dade residents who have sustained losses can begin applying for assistance by registering online at www.DisasterAssistance.gov or calling 1-800-621-3362 from 7 AM to 10 PM any day of the week.

Florida Power and Light

To report a downed power line or power outage call 1-800-468-8243.


For real-time traffic information, dial 511 on any landline or mobile device physically located in Florida, visit www.FL511.com, or download the FL 511 app on your mobile device.

Price Gouging

Call 1-866-966-7226 or visit www.myfloridalegal.com. Keep your receipt or take a photograph of the displayed charge to support your complaint.

Help for your business

The Small Business Administration Disaster Loan Program is now available to Broward and Miami-Dade businesses affected by Hurricane Irma. The loan application is available online at www.disasterloan.sba.gov/ela or call 1-800-659-2955.


The Employment and Training Administration is assisting in administering disaster unemployment insurance in Florida. Please visit www.benefits.gov/benefits/benefit-details/597 to learn more.

FEMA Assistance for Miami-Dade, Broward, Monroe and Palm Beach County Residents

Individuals can register online at www.DisasterAssistance.gov. or call 1-800-621-FEMA (3362) for the hearing impaired call 1-800-462-7585. The toll-free telephone numbers will operate from 7 a.m. to 11 p.m. EDT seven days a week until further notice.


Citizens’ property insurance line: 866-411-2742.

If you need to consult an insurance expert, call the Florida Department of Financial Services’ insurance helpline at 1-877-693-5236 from 8 AM – 5 PM, Monday through Friday or visit www.myfloridacfo.com.